Terms & Conditions

General

1. You may have other rights granted by law including your statutory rights as a consumer, and these Terms do not affect those rights.
2. No binding contract will exist between us until we have accepted your order and confirmed the availability of the product by a return reply via email.
3. All goods are sold subject to availability.
4. These Terms supersede all previous verbal or written statements and agreements relating to the goods and/or services. All information contained in our sales literature or correspondence is provided for guidance only and does not form part of this contract, unless we agree otherwise with you in writing.
5. None of our representatives, agents or sales persons has authority to vary, amend or waive any of these Terms on our behalf and no amendment or addition to any of these Terms shall be deemed to have been accepted unless we agree otherwise with you in writing.

Description of Goods and Services

1. A description of the goods is mentioned on our website and any other documents referred to our website. Whilst we will attempt to ensure that there are no changes to the goods to be supplied, it is possible that there might be some minor variations to the description and/or specification of the goods which arise by virtue of changes made by the manufacturers of the parts supplied which form part of the goods.
2. When ordering, you must provide us with details of the relevant prescription that is to be applied to the goods. All prescriptions provided to us must have been given to you by a registered medical practitioner or registered ophthalmic optician following a testing of sight by him or her within the last 2 years.
3. We will rely upon the prescription provided by you and the goods provided will contain lenses matching the prescription that you submitted.
4. If you are unsure of the relevant prescription to be applied to the goods, please consult a registered medical practitioner or registered ophthalmic optician before placing an order.
5. Unless you state otherwise, we use an appropriate average pupillary distance 'PD' to complete your order. This PD measurement has been provided by qualified dispensing opticians. By agreeing to these terms and conditions, and unless you state otherwise, you will be agreeing to let us use an average PD of 60mm for single vision reading, distance and bifocal lenses. optically.com.au strongly recommend that you consult your optician to obtain your PD before ordering, and provide that number to us when ordering.
6. You must be 16 or over to order from optically.com.au, and you must not be registered blind, or partially sighted, do not suffer from glaucoma, or ordering on behalf of someone under 16 years of age.
7. All varifocal glasses will be dispatched within maximum 28 working days.

Delivery

Unless agreed otherwise in writing:

1. Delivery of the goods will take place at the delivery address stated on the order form. If you’d like to change it, please contact us ASAP via phone, email or chat to see if its possible.
2. Delivery of the goods will take place within twenty-eight working days. You cannot ask/request us to cancel the order within this period if we have already processed the same. Although wherever possible, we will try to accommodate to the customers requests in the best possible way.
3. Any dates specified by us for delivery of goods are intended to be an estimate and exact time for delivery is not guaranteed. If no dates are specified, we will endeavour to deliver within a reasonable time.
4. If for any reason (not due to our fault) you do not accept delivery of any of the goods in accordance with this paragraph then we may charge you an additional fee to cover any reasonable additional direct costs incurred by us as a result (including additional insurance, delivery, storage or similar charges).
5. Final prices include delivery charges.
6. Even though we aim to dispatch most single vision orders within 3 working days, this may not be possible every time depending on prescriptions, lens types, frame or lens damage during fitting process or immediate availability of frames. Our ophthalmologists will have the authority to decide whether a prescription is complex or not. Their decision will be final and binding. The maximum time required for delivering a complex prescription is 28 working days. If we are unable to deliver within this maximum time period, the customer is entitled to immediate cancellation and full refund.

72 Hour Dispatch

1. We aim to dispatch single vision 1.56 index orders with Spherical power of up to (-) 6 and Cylinder power of up to (-) 2 only can be dispatched within 72-hour (3 working days). However, with + prescription it can take upto 7 working days. This is applicable to stock of frames under the category ’72 hour dispatch’ on our website only.
2. Orders with prescription above the specified power will be dispatched within 7-15 working days depending on the requested prescription and lens specifications.
3. All customized orders eg. Hi-Index, Tint, Transitions or progressives etc will be dispatched within 7-28 working days.
4. All order are sent through Australia Post from Sydney. Once dispatched for delivery within Sydney, Melbourne, Canberra, Brisbane, Perth and Adelaide normally takes upto 3 working days. Please give us 2 extra days for delivery outside of these cities. These estimates cannot keep into account COVID or Australia Post related delays.

Price & Discounts

Price for the goods includes any value added tax payable.

All discounts offered are applicable only on the Frame cost, we do not offer any discounts on lens costs.

Payment

1. Unless we agree otherwise in writing, you must pay to us the price for the goods when placing your order.
2. Payments to us must be made in Australian dollar.

Refund(s) and Return(s)

At optically, customer delight is paramount. It comes above everything else. Hence, our refund and returns policy is the simplest that it can ever be. You’ll love your glasses or we offer you all your money back. Optically.com.au is actually redefining customer delight and guarantees for prescription glasses buyers online. When we say you’ll be delighted by your prescription glasses from Optically, or you’ll get your money back, we mean it.

This is an ‘industry-first’. This is also an ‘industry-only’. None of our competitors, or absolutely anybody for that matter offers Australians buying prescription glasses online such a guarantee.

This is the reason why we think it would be unfair for our customers to expect a refund from us for lenses made especially as per their prescription. Thus, we do not offer any refund for the lenses component of your order.

Your Rights to Cancel this Contract

If this contract has been made between us by telephone or correspondence (including e-mail) without any face to face contact having occurred between us, then you will have a 7 day period from the date when the order is placed in which to cancel this contract. This right does not apply at any time after we have started to customise any materials (including manufacturing any goods) in accordance with your requirements or after we have started to perform any of the services (including installation).

Responsibility for and Ownership of Goods

You will be liable for any loss or damage to the goods from the time of delivery unless such loss or damage is caused by our negligence.

Re-sale of Goods

Goods are sold on the condition that they are not re-sold to the public.

Limitation of our Liability to You

1. Important - Your particular attention is drawn to this paragraph 1. Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence or any breach of the statutory implied terms as to title of goods or for fraud or any other liability which by law we are not permitted to limit or exclude.
2. Our maximum liability (and that of our employees, agents and subcontractors) to you in connection with any physical damage caused to your property through the negligence of us (or our employees, agents and subcontractors) will not in any circumstances exceed A$100.
3. In all other cases, our total liability (including our employees, agents and subcontractors) whether in contract, tort (including negligence) and breach of statutory duty or otherwise will not exceed the price of the goods and services to which the claim relates.
4. In no circumstances will we (or our employees, agents or subcontractors) be liable to you for any business interruption, loss of use, loss of data, loss of profits, contracts, goodwill or anticipated savings.

Our Responsibilities

We will meet our responsibilities under this contract within a reasonable time unless it is impossible for us to do this because of circumstances outside of our reasonable control. In particular we will not be responsible for delays caused by our suppliers.

Contract Personal to You (Your limited right to transfer the contract)

This contract is personal to you. Nobody other than you will be able to benefit from this contract. You may not transfer your rights or the benefit of any of the provisions of this contract to any other person without our prior written permission.

Our Right to Transfer the Contract

We may assign or subcontract the contract or any part of the contract to any person, firm or company.

Your Personal Data

We will ensure that our employees, agents and subcontractors shall, at all times, comply with the provisions of the Data Protection Act 1998 in relation to data received from you in relation to this contract and shall only process personal data received from you where necessary to fulfil our obligations under this contract.

Use of Cookies

1. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number
2. When you visit our website we send you a cookie. Cookies may be used in the following ways:
   1. To help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.
   2. To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
3. Two types of cookie may be used on this website: session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

Communications

Any communications between us regarding this contract that are required to be in writing must be sent by first class post, facsimile or delivered by hand. Any written communication will be treated as having been served on the person receiving it 5 working days after posting (if sent by first class post), at the time of transmission (if sent by facsimile and a satisfactory transmission report is obtained) and at the time of delivery (if delivered by hand).

Reglazing Services

Customers are responsible for sending their glasses safely and securely packaged to us.

Before sending us your frames, please double check that they comply with the standards mentioned below. If you're not sure, give one of our team members a call on (+61)287 660 664 and they'll be able to advise you further.

Plastic Frame: There are no small cracks around the rim, which is neither discoloured nor brittle.

Metal Frame: The screws holding in the lenses are not damaged and the metal joints are firmly secure.

Rimless Frame: The lenses are not secured with a 'permanent' nut and bolt.

Note that we will not be responsible for breakage of the frame during fitting of the lenses and will not be liable for breakage of the frame or loss of colour etc.

The existing lenses on your glasses will be trashed by us unless you want them to be returned. If you want the original/old lenses back, please inform us while placing the order. We will try our best to remove them without damage, but we cannot guarantee the same as many laboratories stick lenses to make the fitting secure and these lenses can break when they are removed. Optically Pty Ltd cannot be held responsible for any damage to the customers frames caused during transit or processing, this process is carried out entirely at the customer’s own risk. We cannot offer warranty or guarantee on the customers frames unlike we do on our own range of spectacles.

Security

At Optically Pty Ltd, we use an authorized payment gateway for all online transactions on our wesbite. We use safe and secure means of collecting payments via the Internet. All online transactions performed on our website use secured payment gateways.

1. Payments are fully automated with an immediate triggered response.
2. Your complete credit card number cannot be viewed or retained by anyone at Optically Pty Ltd or any outside party.
3. All transactions are performed under 128 Bit SSL Certificate.
4. All transaction data gets encrypted for storage within secured payment gateways, further protecting your credit card information hereby keeping it completely secure.
5. Our company uses authorized third party processor for all the major Australian banks.
6. All monies are directly transferred from your credit card/Paypal to the merchant account held by Optically Pty Ltd.